1. Introduction
Welcome to Jai Navdurga Enterprises (“Jai Navdurga Enterprises”, “we”, “us”, “our”).
This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information when you:
- visit or use https://jainavdurgaenterprises.com/
- create an account with us;
- browse our products;
- place an order;
- make or attempt to make a payment;
- contact us;
- subscribe to communications;
- request customer support;
- participate in promotions or other website activities; or
- otherwise interact with our business through online or offline channels connected with our website.
Jai Navdurga Enterprises operates from India and may sell and ship products to customers in India and other countries.
We respect your privacy and are committed to handling personal information responsibly, lawfully and transparently.
This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Return/Refund Policy, Cookie Policy and other applicable website policies.
2. Who We Are
Business Name: Jai Navdurga Enterprises
Website: https://jainavdurgaenterprises.com/
Business Location: India
Business Activity: Sale and supply of handmade, handicraft, textile, traditional, heritage, home décor, gift and other products offered through our website.
For privacy-related questions, requests or complaints, please contact us using the contact details published on our website.
Where applicable under Indian data-protection law, Jai Navdurga Enterprises acts as the entity determining the purposes and means for which personal data is processed.
3. Information We Collect
Depending on how you use our website, we may collect the following categories of information.
3.1 Personal and Contact Information
This may include:
- Full name;
- Billing and shipping address;
- Email address;
- Telephone/mobile number;
- Country, state/province and city;
- Postal/ZIP code;
- Account login information;
- Customer service communications; and
- Other information that you voluntarily provide to us.
3.2 Order and Transaction Information
When you place an order, we may collect and process:
- Order number;
- Products purchased;
- Quantity and product details;
- Billing information;
- Shipping information;
- Delivery status;
- Transaction reference;
- Refund or return information;
- Invoice information; and
- Information necessary for customer service and order administration.
3.3 Payment Information
Payments may be processed through third-party banks, payment gateways, payment aggregators or other authorised payment service providers.
We generally do not need to receive or store your complete card number, CVV, PIN, OTP or other payment authentication credentials.
Where payment is handled by a third-party payment provider, that provider may process payment information in accordance with its own privacy policy and applicable law.
We do not request customers to provide passwords, OTPs, card PINs or similar confidential payment credentials to us through email, WhatsApp, telephone or other communication channels.
3.4 Website and Technical Information
When you access our website, certain technical information may be automatically collected, such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Website pages visited;
- Date and time of access;
- Referring website;
- approximate location derived from technical information;
- language and preference information;
- website interaction information;
- error and diagnostic information; and
- security and fraud-prevention information.
3.5 Cookies and Similar Technologies
We may use cookies, pixels, tags and similar technologies for purposes such as:
- website functionality;
- remembering preferences;
- shopping-cart functionality;
- authentication;
- security;
- analytics;
- improving website performance;
- understanding website usage; and
- marketing, where permitted by applicable law and subject to applicable consent requirements.
You may control cookies through your browser settings and, where provided, our website cookie-management tools.
Disabling certain cookies may affect website functionality.
4. How We Use Personal Information
We may use personal information for legitimate and lawful purposes, including:
- Processing and fulfilling orders;
- Delivering products;
- Processing refunds, returns and exchanges;
- Communicating about orders and transactions;
- Providing customer support;
- Creating and managing customer accounts;
- Processing payments through authorised payment providers;
- Preventing fraud, misuse and unauthorised transactions;
- Maintaining website security;
- Improving products, services and website functionality;
- Understanding website traffic and customer preferences;
- Sending service-related communications;
- Sending marketing communications where legally permitted and, where required, with your consent;
- Maintaining business, accounting, tax and transaction records;
- Complying with legal, regulatory, taxation, customs and export requirements;
- Responding to lawful requests from government authorities;
- Protecting our legal rights and interests;
- Resolving disputes;
- Enforcing our terms and policies; and
- Other purposes disclosed to you at the time information is collected.
We will not intentionally use personal information for purposes materially incompatible with the purpose for which it was collected except where permitted or required by applicable law.
5. Lawful Basis for Processing
Depending upon the applicable law and circumstances, we may process personal information on one or more of the following grounds:
- your consent;
- performance of a contract or steps requested before entering into a contract;
- compliance with legal obligations;
- legitimate business purposes permitted by applicable law;
- protection of rights, safety and security;
- prevention and detection of fraud or unlawful activity; or
- other lawful grounds recognised under applicable law.
Where applicable law requires consent, we will seek consent in an appropriate manner.
Where processing is based on consent, you may withdraw consent subject to applicable law. Withdrawal of consent will not affect processing already lawfully carried out before withdrawal.
6. Information Collected During Purchases
When you purchase products through our website, information may be necessary to complete the transaction.
For example, we may need your:
Name → Contact details → Billing address → Shipping address → Product/order information → Payment transaction information → Delivery information
Without certain information, we may not be able to process or deliver your order.
For international orders, additional information may be required for customs clearance, shipping documentation, taxation, import/export compliance or other legally required purposes.
7. International Orders and Cross-Border Data Processing
Jai Navdurga Enterprises may sell and ship products outside India.
Accordingly, personal information relating to international customers may be processed by service providers, logistics companies, payment providers, technology providers and other parties located in India or other countries.
International shipments may require disclosure of relevant information to:
- courier and logistics companies;
- postal operators;
- customs authorities;
- freight forwarders;
- payment providers;
- banks and financial institutions;
- tax authorities; and
- other authorities or service providers involved in fulfilling an international transaction.
Such processing will be carried out subject to applicable privacy, data-protection, customs, taxation and other legal requirements.
Where a country’s law provides additional rights to individuals, those rights may apply according to the circumstances and applicable law.
8. Disclosure of Personal Information to Third Parties
We may disclose necessary personal information to trusted third parties when required to operate our business or fulfil your request.
These parties may include:
Payment Service Providers
For payment processing, payment verification, fraud prevention and refunds.
Shipping and Logistics Providers
For order dispatch, transportation and delivery.
Customs and Government Authorities
Where required for domestic or international shipments, taxation, customs clearance, regulatory compliance or lawful requests.
Technology and Hosting Providers
For website hosting, security, backups, technical maintenance and related services.
Analytics and Marketing Providers
Where permitted by applicable law and according to applicable consent requirements.
Professional Advisers
Including accountants, auditors, lawyers, consultants and other professional advisers where reasonably necessary.
Legal and Regulatory Authorities
Where disclosure is required or permitted by law, court order, regulatory requirement or lawful governmental request.
We do not sell personal information to third parties for money.
9. Payment Security
Payments made through the website may be processed by third-party payment gateways or financial institutions.
We encourage customers to review the privacy and security policies of the relevant payment provider.
We do not ask customers to send:
- OTPs;
- ATM PINs;
- UPI PINs;
- CVV numbers;
- passwords; or
- complete payment credentials
through email, WhatsApp, social media or customer-support messages.
Where payment information is handled by regulated payment entities, the relevant payment provider’s security and data-handling obligations also apply.
Applicable RBI requirements restrict the storage of actual card-on-file data by entities in the card transaction chain other than permitted card issuers/networks.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- completing transactions;
- providing services;
- handling returns and refunds;
- maintaining accounting and tax records;
- meeting legal and regulatory obligations;
- resolving disputes;
- preventing fraud;
- enforcing agreements; and
- protecting our legal rights.
Different categories of information may be retained for different periods depending upon their purpose and applicable legal requirements.
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law and legitimate record-retention requirements.
11. Data Security
We take reasonable technical, organisational and administrative measures designed to protect personal information against:
- unauthorised access;
- unauthorised disclosure;
- alteration;
- destruction;
- accidental loss;
- misuse; and
- other unlawful or unauthorised processing.
However, no website, internet transmission, electronic storage system or security mechanism can be guaranteed to be completely secure.
Customers should also take reasonable precautions, including maintaining strong passwords and not sharing account credentials or payment authentication information with anyone.
12. Data Breach and Security Incidents
If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate and notify affected individuals and/or relevant authorities as required by applicable law.
We may also take steps to prevent recurrence and improve our security controls.
13. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including rights to:
- request information about processing;
- request access to certain personal information;
- request correction of inaccurate information;
- request deletion/erasure where legally available;
- withdraw consent where processing is based on consent;
- request restriction or objection to certain processing where applicable;
- opt out of certain marketing communications;
- request information concerning certain disclosures; and
- exercise other rights available under applicable data-protection law.
The availability and scope of these rights may vary depending upon your location and applicable law.
14. How to Exercise Your Rights
To make a privacy request, contact us through the contact details provided on our website.
Your request should, where possible, include:
- your name;
- email address or mobile number associated with the account/order;
- nature of the request;
- relevant order number, if applicable; and
- sufficient information to verify your identity.
We may need to verify your identity before processing certain requests to prevent unauthorised access to personal information.
We will respond within the period required by applicable law.
15. Marketing Communications
Where legally permitted, we may send information about:
- new products;
- special offers;
- collections;
- promotions;
- events;
- website updates; and
- other business communications.
Where consent is required, we will obtain appropriate consent.
You may unsubscribe from promotional emails by using the unsubscribe mechanism provided in the communication or by contacting us.
Even after opting out of marketing communications, you may continue to receive essential transactional or service communications relating to orders, payments, accounts, security or other necessary matters.
16. Children’s Privacy
Our website is intended for general consumers and is not knowingly designed to collect personal information from children in violation of applicable law.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited without the required consent.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.
17. Cookies
Our website may use essential and non-essential cookies.
Essential Cookies
These may be necessary for:
- shopping-cart operation;
- login;
- security;
- session management; and
- core website functionality.
Analytics Cookies
These may help us understand:
- visitor numbers;
- popular pages;
- website performance; and
- general usage patterns.
Marketing Cookies
Where used, these may help us understand advertising effectiveness or provide relevant marketing.
Where applicable law requires consent for non-essential cookies, we will seek consent through appropriate mechanisms.
You can also manage cookies through your browser settings.
18. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, payment providers, shipping providers or other external services.
We are not responsible for the privacy practices, content, security or policies of third-party websites.
We recommend reviewing the privacy policy of every third-party website or service you use.
19. Social Media
If you interact with us through social-media platforms, the relevant social-media provider may collect and process information according to its own privacy policy.
Information publicly posted or voluntarily shared by you on social-media platforms may be visible to others depending upon your privacy settings.
20. Fraud Prevention and Abuse
We may process information to detect, investigate and prevent:
- fraudulent transactions;
- payment abuse;
- account misuse;
- unauthorised access;
- malicious activity;
- website abuse;
- identity misuse;
- false or fraudulent orders; and
- violations of our policies.
Where appropriate and legally permitted, information may be shared with payment providers, logistics partners, professional advisers, law-enforcement agencies or other relevant parties.
21. Legal and Regulatory Compliance
We may collect, retain and disclose information when reasonably necessary to comply with applicable laws and regulations, including requirements relating to:
- taxation;
- accounting;
- consumer protection;
- e-commerce;
- customs;
- import/export;
- foreign exchange;
- payment processing;
- fraud prevention;
- court proceedings;
- government requests; and
- other applicable regulatory obligations.
The Consumer Protection Department officially provides the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 as part of India’s consumer-protection framework.
22. International Privacy Laws
Because Jai Navdurga Enterprises may offer products to customers outside India, certain foreign privacy laws may apply depending upon the customer’s location, the nature of our activities and applicable legal thresholds.
For example, the European Union’s General Data Protection Regulation (GDPR) may apply to an organisation outside the EU where it offers goods or services to individuals located in the EU or monitors their behaviour in circumstances covered by Article 3 of the GDPR.
Where such laws apply, we intend to provide the rights, disclosures, lawful bases, safeguards and other protections required by those laws to the extent applicable.
Nothing in this Privacy Policy is intended to limit any mandatory privacy right available to you under the law applicable to you.
23. India – Digital Personal Data Protection Framework
For personal data to which India’s digital personal-data protection framework applies, we intend to process personal data in accordance with applicable requirements of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws and regulations.
The Government of India published the Digital Personal Data Protection Rules, 2025 on 14 November 2025 and separately published the enforcement timeline.
Where required, we will provide appropriate notices, obtain consent, facilitate applicable rights, maintain reasonable security safeguards and undertake other compliance measures required under the applicable framework.
24. Grievance / Privacy Complaints
If you have a question, complaint or concern regarding the processing of your personal information, please contact Jai Navdurga Enterprises using the contact information published on our website.
We will review and address privacy-related complaints in accordance with applicable law.
Privacy / Grievance Contact:
Jai Navdurga Enterprises
India
Website: https://jainavdurgaenterprises.com/
Email: [INSERT OFFICIAL PRIVACY/CONTACT EMAIL]
Phone: [INSERT BUSINESS PHONE NUMBER]
If applicable law provides a right to approach a regulatory authority or data-protection authority, you may also exercise that right.
25. Data Protection Officer / Designated Contact
Where appointment of a Data Protection Officer, consent manager, grievance officer or other designated privacy representative is required by applicable law, we will make the relevant appointment and publish the applicable contact details.
Until a separate statutory privacy contact is designated, privacy-related communications may be sent to the business contact published on our website.
26. Business Transfers
If Jai Navdurga Enterprises undergoes a merger, restructuring, sale, transfer of assets, acquisition or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Any successor entity will be expected to handle personal information in accordance with applicable legal requirements.
27. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes in our business;
- new products or services;
- changes to technology;
- changes in legal or regulatory requirements;
- changes in data-processing practices; or
- improvements to our privacy practices.
The updated version will be published on this website with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
28. Governing Law
This Privacy Policy is primarily governed by the laws of India, subject to any mandatory rights or protections that apply to you under the laws of your country or jurisdiction.
Nothing in this clause is intended to exclude or restrict rights that cannot lawfully be excluded or restricted under applicable consumer, privacy or data-protection law.
29. Severability
If any provision of this Privacy Policy is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful and enforceable, while the remaining provisions will continue to apply to the extent permitted by law.
30. Contact Us
For questions regarding this Privacy Policy, personal-data requests, privacy complaints or other privacy-related matters, please contact:
Jai Navdurga Enterprises
Website: https://jainavdurgaenterprises.com/
Email: [INSERT OFFICIAL EMAIL]
Phone: [INSERT PHONE NUMBER]
Business Address: [INSERT COMPLETE BUSINESS ADDRESS, UDAIPUR/RAJASTHAN/INDIA AS APPLICABLE]
Privacy / Grievance Contact: [INSERT NAME OR DESIGNATION]
IMPORTANT NOTICE TO CUSTOMERS
For your security, Jai Navdurga Enterprises will never ask you to disclose your OTP, UPI PIN, ATM PIN, card PIN, password or other confidential payment authentication credentials through email, telephone, WhatsApp or social media.
If you receive a suspicious message claiming to represent Jai Navdurga Enterprises, please verify it through the official contact details published on our website.
Last Updated: 12 August 2026